REFUND POLICY
60-day no-questions-asked refund
Submit refund requests through a user dashboard ticket. Include the relevant order and refund request, and subsequent processing records will remain in the ticket. The refund policy gives users time to confirm whether the service fits their network, devices, and usage scenarios; it should not be understood as identical performance across every region, target service, or network environment.
Connection quality depends on the local network, target region, route selection, device system, and target service policies. After getting started, test the connection on your usual devices and networks, then adjust routes for the target region. If the service does not meet your needs, submit a request under the 60-day no-questions-asked refund policy.
Refund-related communication should take place in the user dashboard so order, plan, and ticket records remain linked. Payment methods include Alipay, WeChat Pay, and USDT; actual refund processing follows the order record and ticket progress.