SUPPORT DESK
Submit account, subscription, connection, international route, payment and refund questions through the user-panel ticket system. Tickets keep your issue details and follow-up replies together, making it easier to track progress.
CONTACT CHANNELS
The user-panel ticket system is currently the official support channel. A public email address and Telegram contact have not yet been configured, so unverified addresses and accounts are not listed.
Use tickets for subscription status, order checks, payment results, client connections, route selection and refund requests. For issues involving account records, this channel is preferred so additional details can be added to the same record.
Response expectations: Tickets are answered in submission order once they enter the queue. Resolution time may vary when route, order or payment records need to be reviewed.
Open ticket panelOur current service facts do not include a public support email address. To avoid sending account or subscription questions to an unverified address, please use the ticket center.
Response expectations: No email response time is currently defined. Until a public email is configured, email is not an official support channel.
Our current service facts do not include a public Telegram account. This page does not provide an unverified username or external chat entry point; related questions continue to be handled through the ticket queue.
Response expectations: No Telegram response time is currently defined. Please rely on ticket replies in the user panel.
BEFORE SUBMITTING
When describing an issue, include your platform, target region, selected route type, client message and the step where the problem occurred. For connection issues, note whether you tried another route or network. For order questions, include the relevant plan and payment method.
Avoid writing only “not working” or “unusual speed.” The clearer the reproducible steps, the easier it is for support to determine whether the issue involves client settings, route selection, subscription status or your local network.